Privacy Policy
Last Updated: 12 January 2026
This Privacy Policy explains how CogNerd (“we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you access or use our website, products, and services. By using the Service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, account details, and billing information
- Usage Data: Prompts, queries, feature usage, IP address, device and browser information
- Cookies & Tracking Data: Cookies, pixels, and analytics tools
- Payment Information: Processed by third-party payment providers; we do not store card details
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Service
- Improve features, performance, and user experience
- Process payments and manage subscriptions
- Communicate service updates and support responses
- Monitor security and prevent misuse
- Comply with legal and regulatory obligations
3. Cookies and Tracking Technologies
We use cookies and similar technologies to ensure essential functionality, analyze usage, and enhance user experience. You may manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.
4. Data Sharing and Disclosure
We do not sell personal information. We may share information with:
- Trusted service providers (hosting, analytics, payment processing)
- Legal authorities when required by law
- Successors in the event of a merger, acquisition, or business transfer
All third parties are required to apply appropriate data protection measures.
5. Data Retention
We retain personal information only for as long as necessary to provide the Service, comply with legal obligations, and enforce our agreements.
6. Data Security
We implement reasonable technical and organizational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
7. AI Data Processing
User inputs may be processed by AI systems to generate outputs. AI-generated content may be inaccurate or incomplete and should be reviewed by a human before use. Data handling related to AI is governed by our Data Usage and Training practices.
8. Your Rights Under GDPR (EEA Users)
If you are located in the European Economic Area, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
Requests can be made by contacting our support email.
9. Your Rights Under CCPA & CPRA (California Residents)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:
- Know what personal information we collect and how it is used
- Request access to or deletion of personal information
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information
- Not be discriminated against for exercising your rights
We do not sell or share personal information as defined under CCPA/CPRA. Requests may be submitted via email.
10. CalOPPA Compliance
In accordance with the California Online Privacy Protection Act (CalOPPA):
- Users may visit our site anonymously
- This Privacy Policy is accessible from our homepage
- Users will be notified of material changes on this page
- We honor “Do Not Track” signals where applicable
11. Children’s Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
12. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction. We take reasonable steps to ensure appropriate safeguards are in place.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
14. Contact Information
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Company Name: CogNerd
Email:support@cognerd.com
Address: Sector 66B, Gmada Aerocity, Sahibzada Ajit Singh Nagar